AssistEdge Engage, our intelligent agent experience automation platform, augments agent productivity and experience with each interaction. Powered with AI, AE Engage elevates the experience by equipping agents with information, assistance and technology that help agents serve customers, quickly and effectively.
Our platform brings all tenets of a good agent experience in one cohesive offering. It delivers the much-needed agent experience in today’s hybrid customer service era by; Delivering 360 visibility and accessibility, Accelerating the use of intelligent automation, Putting analytics into action, Integrating legacy apps for effective interoperability.
AssistEdge Engage improves the agent experience, driving higher productivity for a customer service organization.