The Invitation-Only Meeting for Customer Experience Executives in Banking, Financial Services, and Insurance in North America

June 2-3 2025 | The Camby, Phoenix, USA

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Abhimanyu Singh

SVP Digital Commerce Truist

CX Exchange for BFSI Day 2

3:30 PM CLOSING KEYNOTE PRESENTATION - Switching Channels: Incorporating Omni-Channel Services Which Meets Customers Where They Are For Seamless Financial Access

Customers are increasingly expecting the ability to switch the means they access their finances as seamlessly as they can order products online and collect in-store. From opening accounts in-store and managing them online to being a predominant mobile app user with ad-hoc issues only support staff can assist with, none of your end-user needs are the same and your channels will need to facilitate this to retain user interest.

This case study will delve into the lessons learned, gaps identified, and markets accessed through creating a collaborative ecosystem for end-users.

• Integrating centralized services to facilitate omni-channel access

• Incorporating solutions which support your employees when servicing your customers

• Providing teams with centralized tools to reduce errors and increase customer satisfaction

Check out the incredible speaker line-up to see who will be joining Abhimanyu.

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com