"The Exchange is a great idea because it really does bring the customer to the forefront. Looking at the participants who have been attending, there are some excellent organisations. You've taken and adopted a different formula from the normal conferences and participants have really got some value and really can take things away back to their business'"

"This has been a fantastic experience – excellent balance between presentations and the opportunity to speak with other people across different organisations – also great to get demonstrations from areas like VOC and how we can bring this together in our own organisation"

"The one to one meeting format was a real opportunity to talk about our own needs which is really important and valuable"

"I really didn't expect this much! I've been to other conferences and there are normally a lot of presentations and not much interaction, whereas here I can really approach the speakers and ask them questions I really wanted to ask"