The Employee Experience Imperative: Why it is Critical for Customer Experience in BFSI

The Employee Experience Imperative: Why it is Critical for Customer Experience in BFSI

With the customer experience being at the forefront of consumer-facing industries for the last decade, there's now a pre-conceived notion that organizations will provide hyper-personalised offerings tailored towards the customers' precise needs and preferences. This expectation for personalized experiences has now entered the workplace as well, allowing for the concept of employee experience (EX) to evolve and develop in the employee sphere.


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