Examining the budgetary, legal and regulatory challenges that have impeded API adoption and eliminating them by including these teams in the design phase
Overcoming the language gap between incumbent providers and next generation fintechs with a cohesive approach
Exploring the value of data standards in scaling safe data aggregation
Gaining the buy in of senior leadership teams by translating the value to a language they understand
Setting innovation challenges for all employees to encourage a culture of critical thinking and idea generation
Identifying the right process to execute your project with the best interest of the customer in mind, whether that is an internal build or a collaboration with external vendors
Removing friction points by turning manual tasks into digital customer journeys to provide the seamless experience expected by your customer
Simplifying and accelerating the digitization process via EasySend’s no code drag and drop builder - your digital app is ready to seamlessly integrate with legacy systems and third party suppliers in a fraction of the time it would take an internal IT department to build
Breaking down organizational silos to create a holistic view of your customer journey
Shifting culture to encourage an open, collaborative approach to problem solving – allowing employees at all levels of the organization to own their connection to the customer
Developing effective measures of cultural change and transforming KPIs to go beyond the transactional and measure key aspects of your customer relationships
Transforming leadership mind-sets to help tie your customer experience to organizational value
Overcoming organizational and data silos to create a user friendly and holistic ecosystem that results in positive experiences for both employees and customers
Learn how banks can make changes to deliver better convenience, speed and personalization.
Use existing data and real-time customer behaviour to orchestrate an interaction, such as a loan application or request for forbearance, with an omnichannel approach
Speed up turnaround time by reducing paper and manual work involved in your forms processes
Improve interactions with financial advisors and contact centers, building loyalty instead of frustration
Gain insights on how to optimize self-service and deliver real-time, on-demand communications that are fully compliant
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