NORTH AMERICA'S PREMIER INVITATION-ONLY MEETING FOR CX & CUSTOMER CONTACT LEADERS IN FINANCIAL SERVICES

October 14-15 2025 | Miami Marriott Biscayne Bay, Florida

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Vinay Jha

Chief Operating Officer- Finance & Head, Finance Transformation BMO Group

CX Exchange for BFSI Day 1

3:50 PM THINK TANK: AI-POWERED, HUMAN-LED: THE FUTURE OF CUSTOMER SUCCESS

AI in customer service isn’t just about efficiency-it’s about empowerment. This case study will explore how AI can enhance agent performance, improve customer satisfaction, and create more engaged, high-performing teams. Learn how AI-driven insights can better prepare agents, optimize interactions, and elevate the overall customer experience without the risk of workforce reductions.

Using AI to enhance, not replace, human-led customer interactions
Measuring AI’s impact on agent performance and customer satisfaction
Creating more engaged and empowered service teams through AI-driven insights
Strategizing AI adoption for long-term CX success

Walk away with a strategic roadmap for AI investment in your contact center-ensuring technology supports your teams and strengthens customer relationships in the year ahead.

Check out the incredible speaker line-up to see who will be joining Vinay.

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
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