NORTH AMERICA'S PREMIER INVITATION-ONLY MEETING FOR CX & CUSTOMER CONTACT LEADERS IN FINANCIAL SERVICES

October 14-15 2025 | Miami Marriott Biscayne Bay, Florida

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Nidhi Daga

Senior Vice President, Marketing JPMorganChase

CX Exchange for BFSI Day 2

10:30 AM THINK TANK AI’S CRYSTAL BALL: PREDICTING CUSTOMER NEEDS

AI-driven predictive analytics is revolutionizing personalization in financial services-but how are industry leaders actually deploying it, and what’s next?

This session brings together CX & CS experts to share real-world applications, lessons learned, and the future potential of AI-powered personalization. Gain competitive insight into how peers are using AI to enhance customer journeys, anticipate needs, and drive value.

How leading organizations are implementing AI for predictive personalization
The biggest wins (and challenges) in leveraging AI-driven insights
What’s next? Exploring the evolving role of AI in customer experience innovation

Check out the incredible speaker line-up to see who will be joining Nidhi.

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Address: IQPC Ltd, 129 Wilton Road,
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Telephone: +44 (0) 207 368 9484
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Email: exchangeinfo@iqpc.com