NORTH AMERICA'S PREMIER INVITATION-ONLY MEETING FOR CX & CUSTOMER CONTACT LEADERS IN FINANCIAL SERVICES

October 14-15 2025 | Miami Marriott Biscayne Bay, Florida

Event Brochure

Becoming a Sponsor

Attend The Exchange

Keshav Jaiswal

Global Vice President of Client Experience JP Morgan & Chase

CX Exchange for BFSI Day 2

12:40 PM THINK TANK: AI-POWERED, HUMAN-LED: THE FUTURE OF CUSTOMER SUCCESS

AI in customer experience isn’t just about efficiency-it’s about empowerment.

This think tank will explore how AI can enhance agent performance, improve customer satisfaction, and create more engaged, high-performing teams. Discuss how AI-driven insights can better prepare agents, optimize interactions, and elevate the overall customer experience.

• Using AI to enhance, not replace, human-led customer interactions – Current opportunities & challenges on current tech capabilities & practical application

• Measuring AI’s impact on agent performance and customer satisfaction

• Creating more engaged and empowered service teams through AI-driven insights

• Strategizing AI adoption for long-term CX success

Walk away with a strategic roadmap for AI investment - ensuring technology supports your teams and strengthens customer relationships in the year ahead.

Check out the incredible speaker line-up to see who will be joining Keshav.

Download The Latest Agenda

In Partnership With:

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com