NORTH AMERICA'S PREMIER INVITATION-ONLY MEETING FOR CX & CUSTOMER CONTACT LEADERS IN FINANCIAL SERVICES

October 14-15 2025 | Miami Marriott Biscayne Bay, Florida

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Kamesh Moola

Senior Director of Strategy & Transformation Citibank

Transforming CX within a financial institution

requires more than just a great idea-it demands

strategic buy-in from leadership and alignment

across departments with competing priorities. This

interactive, workshop-style session brings senior

leaders together to explore proven methodologies

for driving CX change and securing executive

support.

Learn from a real-world case study on how CX leaders identified opportunities for change and secured C-suite approval
Develop a practical framework to navigate internal resistance and align teams with competing priorities
Gain insights from industry experts on influencing decision-makers to embed customer-centric strategies
Engage in collaborative discussions with fellow senior leaders to refine approaches for CX transformation

Check out the incredible speaker line-up to see who will be joining Kamesh.

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com