NORTH AMERICA'S PREMIER INVITATION-ONLY MEETING FOR CX & CUSTOMER CONTACT LEADERS IN FINANCIAL SERVICES

October 14-15 2025 | Miami Marriott Biscayne Bay, Florida

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Ashwin Rajendra

Head of Digital Experience CHIME

CX Exchange for BFSI Day 1

2:10 PM EXPERT INTERVIEW: EMPOWERING AGENTS & AUTOMATING DELIGHT: DRIVING DIGITAL CX EXCELLENCE IN FINANCIAL TECHNOLOGY

This session explores the creation of experiences that are both efficient and emotionally resonant by empowering outsourced agents, leveraging smart automation, and designing journeys that drive satisfaction at scale. From gamification to education, discover how aligning agent enablement with tech-led transformation can deliver better outcomes for both customers and outsourced teams.

Balancing efficiency and emotional connection through digital automated technology
Empowering outsourced agents through tools, training and gamification to drive happier outcomes, foster loyalty and drive satisfaction at scale
Creating the conditions for happier agents and happier customers through smarter operations and digital experiences

Check out the incredible speaker line-up to see who will be joining Ashwin.

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com