In the ever-evolving landscape of the Asia-Pacific market, Artificial Intelligence is emerging as a game-changer for customer experience.
AI holds the key to transforming CX in the APAC region, offering businesses the tools to provide personalized, efficient, and seamless customer interactions. This shift is crucial for companies looking to excel in the competitive APAC market, where diversity and customer preferences pose unique challenges.
All Access: The AI Revolution in CX APAC will reveal how AI can help you understand and cater to the nuances of the APAC customer base while optimizing your CX strategies.
37%
of APAC businesses are using AI to increase sales
45%
of APAC businesses are using AI to personalize the customer experience
68%
of APAC businesses say that AI has helped them to improve their customer experience
Laurette is the Credit Operations Manager for Toyota Financial Services in New Zealand. Laurette oversees the operations department, including the contact centre and Laurette's teams provide in-life customer service support and manage accounts that experience payment difficulties or defaults via the Customer Contact Centre. Laurette has over 20 years of experience in banking and finance.
Join Laurette Lane & CX Network for an Exclusive Keynote on 20 March 2024!
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