I am a global Business - Product Executive leader with excellence in conceptualizing digital businesses (0-1) and taking them to scale (1-10). In my experience in the internet space, my work has been instrumental in the transformation of some of the biggest iconic Consumer Tech brands globally (APAC, US, EMEA) I have had the pleasure of leading digital product from inception to scale while leading the functions of Product Management, Marketing, Growth, Technology, Design and Analytics with expertise in Product-Led-Growth and creating viral loops I enjoy working at the crossroads of business and technology. I have deep belief in the disruptive power of technology and love to work with companies in the ConsumerTech space that provide compelling business value.
In this session, we will explore how HelloFresh is leveraging conversational AI to transform the customer onboarding experience and enhance product offerings. As a leader in the meal kit industry, HelloFresh is committed to delivering seamless, personalised, and engaging interactions that help customers get started quickly and stay engaged with their meal plans.
We’ll dive into how AI-powered chatbots, and virtual assistants guide new users through the onboarding process, ensuring they receive tailored recommendations, meal planning assistance, and answers to common questions in real-time. Additionally, we’ll discuss how conversational AI is improving the overall customer journey by providing dynamic menu customisation, proactive support, and personalised cooking tips.
Through real-world examples and case studies, attendees will gain insights into how HelloFresh is integrating natural language processing, machine learning, and automation to optimise customer interactions, increase retention, and drive satisfaction. This session is ideal for professionals interested in AI-driven customer experience strategies, automation in food tech, and innovative approaches to user engagement.