With over 12 years of experience in Software-as-a-Service (SaaS) and AI solutions for enterprise clients across various industries, I have a proven track record of acquiring, managing, and retaining large accounts, growing revenue and driving organizational expansion. My strong business acumen, combined with a technical background, allows me to bridge the gap between technical and commercial aspects of the business. My specialties include account management, business development, customer success management, technical presentations, and product marketing. My mission is to enable digital transformation and enhance customer experience (CX) with innovative and reliable digital and SaaS solutions.
As Conversational AI continues to evolve, organisations are finding innovative ways to integrate AI-driven automation while maintaining the human touch. Thomson Reuters is at the forefront of this transformation, leveraging backend large language models (LLMs) and clerical generative AI to streamline transactional processes, draft correspondence, and assist with filing submissions—all while ensuring human verification remains a critical checkpoint.
In this session, Abdur Rehman Kureshi, Customer Success Manager - AI Solutions at Thomson Reuters, will share insights into how AI is enhancing customer journey mapping, improving service efficiency, and freeing up human agents to focus on high-value interactions. Drawing from his experience with RWE and Audi, he will also explore how AI-powered chatbots, prompters, and human oversight can seamlessly interface to create a more intuitive, responsive, and customer-centric contact center.
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