Building a Smarter AI Strategy: From Investment to Impact
March 24 - 25, 2026
| Free CX Network Webinar Series
According to the Global State of CX, AI dominated the top 10 trends practitioners say are impacting their work at present, comprising six of the top 10 responses. When asked to select their top 3 most influential trends from a list of more than 20, the most selected response was AI/ML for business operations.
As organizations continue to integrate AI into their operations, the challenge is no longer whether to adopt AI, but how to do it strategically. The transition from assisted to autonomous CX is underway—forward-thinking leaders are already planning for the next phase. From assisted to autonomous CX, leaders should be preparing for what’s next.
All Access: The Revolution of AI in CX will explore how to demonstrate ROI from your AI initiatives, establish governance frameworks that ensure transparency and accountability. Join us for your chance to stay at the forefront of the CX evolution.
AI for the Next Era of CX
New for 2026
AI Agents
Agentic AI will transform customer interactions by providing tailored and responsive experiences at scale and speed
Data Challenges
Data quality, privacy compliance, and integration across legacy systems remain major obstacles, often leading to fragmented insights and missed opportunities.
Customer Trust
For CX leaders, trust isn’t just a value; it’s the foundation of loyalty, brand credibility, and long-term customer relationships.
Past Speakers
Edward Pauls
Digital Adoption & Innovation Expert
Swiss Airlines
Connie Hwong
Lead, Generative AI Communications
Siemens
Jarno Koponen
Product Design Manager
Zalando
Patrick Martin
EVP, Global Customer Experience
Coveo
Chad Anderson
Vendor Manager of Customer Care & Roadside Operations
Mercedes-Benz
Roger Dooley
Author and neuromarketing expert
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Martin Lampman
Director, Customer Support Operations
British Columbia Lottery Corporation
Dominik Olejko
CX Expert and Top 25 AI in CX influencer
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Boris Grinshpun
VP of Product Management
LiveVox by NICE
Rishi Rana
CEO
Cyara
Jon Rastia
Global Director, Innovation
Argano
Sundar Raghavan
VP, Intelligent Business Applications
Microsoft
Liran Meir Frenkel
Head of Product Marketing
SmartReach
Andrew Smith
AI Practice Lead
Kenway Consulting
Devon Mychal
Senior Director of Product Marketing
Cresta
Gerald Sinclair
Contact Center Product Specialist
8x8
Devon Mychal
Senior Director of Product Marketing
Cresta
Rahim Teja
Account Executive - Western Canada
Talkdesk
Sean Rabago
Sr. Service Expert and Capability Lead
Kenway Consulting
Janet Vito
SVP, Marketing
Cyara
Chloe Chappell
Series Producer
CX Network
Past Sponsors
Lead sponsor
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Lead sponsor
Coveo makes business personal. As the pioneers of cloud-based AI-powered search & recommendations, Coveo is dedicated to helping organizations deliver more personalized experiences at scale, by ensuring that every customer, partner and employee has contextually relevant information at every intera...
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Sponsor
Cresta combines the best of AI and human intelligence to transform conversations and workflows at every level of the contact center. Our platform seamlessly unites AI and human agents to drive better conversations, smarter workflows, and real business impact. Powered by human-centric AI, Cresta delive...
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Soprano Design powers secure, scalable messaging for enterprises and governments, delivering 32B+ interactions annually across SMS, RCS, WhatsApp, voice, and email.
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All Access is trusted by
All Access FAQs
Is All Access Free?
Yes! All Access is free to register and attend!
Click on the Register button to secure your place at no cost!
Yes! All Access is free to register and attend!
Click on the Register button to secure your place at no cost!
Where is my access info?
We'll send you an email with your link and all the information you need to join All Access. Add it to your calendar so you don't miss a thing!
Can I invite my team?
Sure! Share your registration link with your team so they can also benefit from all the insight and best practice!
Sure! Share your registration link with your team so they can also benefit from all the insight and best practice!
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On the live dates, click on your access link to join our All Access lobby where you will be able to view your sessions and exclusive content!
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