The modern-day customer is distracted and overwhelmed with choices, making 95% of their purchase decisions subconsciously, influenced by emotions. In-depth Interviews, Focus Group Discussions, and Surveys might not be sufficient to understand the complex mind of the modern-day consumer. Because the problem with traditional methods is that they are biased, lack scalability, and most importantly, fail to answer the "why" part of the purchase decision. 

Emotion AI is solving these long-standing problems by augmenting the traditional ways of consumer research. With more than 90% accuracy and computer-vision-based methods, Emotion Insights are helping brands to humanize their experiences at scale, by unlocking real customer feedback.

Join Ranjan Kumar, CEO, and Founder of Entropik Tech as he talks about:

• Introducing Emotion AI to Consumer Research
• Augmenting Traditional Methods with Emotion AI
• Facial Emotion Recognition and Eye Tracking
• Unlocking Real Customer Feedback 4X Faster

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Companies are continuing to put emphasis on delivering the optimal customer experience and in doing so, they must focus on capturing, analyzing and acting on the voice of the customer. In this session, discover best practices for driving CX Enterprise Transformation through the VoC, including proven frameworks and tactics to mature your CX Programs such as: 

• Leading the change management required for a customer-centric culture
• Best practices to understand what’s driving effort, sentiment, and emotion, and to present a unified view of the customer experience
• Driving consistent & deeper analysis of CX to identify the most impactful opportunities for improvement

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Customer expectations have never been as demanding as they are today, while support teams are struggling to handle spikes in conversation volumes. Proactive customer support approaches allow organizations to regain control by pre-empting and resolving issues before they trigger inbound enquiries. This webinar will discuss key techniques ways to manage conversation volumes with proactive support. it will also outline how companies like Spendesk and Rugs.com increased support efficiency by offering their customers support before it was needed.

Attend this webinar to learn how to:

• Address common pain points created by increase inbound volumes.
• Implement proactive support as the first line of defense.
• Manage inbound volumes with proactive support.

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