Customer expectations have never been as demanding as they are today, while support teams are struggling to handle spikes in conversation volumes. Proactive customer support approaches allow organizations to regain control by pre-empting and resolving issues before they trigger inbound enquiries. This webinar will discuss key techniques ways to manage conversation volumes with proactive support. it will also outline how companies like Spendesk and Rugs.com increased support efficiency by offering their customers support before it was needed.

Attend this webinar to learn how to:

• Address common pain points created by increase inbound volumes.
• Implement proactive support as the first line of defense.
• Manage inbound volumes with proactive support.