Lead Sponsor

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APAC’s online CX conference, bringing you global customer experts direct to your desk

The pandemic has dramatically shifted the Customer Experience landscape.
The nature of customer queries has changed; their channel preferences have shifted to be increasingly mobile and increasingly they expect businesses to provide 24 / 7 service.  On top of this, CX leaders are having to navigate this changing landscape while the pressure to control costs has increased, and a significant proportion of staff are working remotely.

With this in mind, CX Live: CX APAC Online 2021, now in its 4th year, will be focused helping CX professionals navigate these significant changes with a focus on:

  • Self Service – leveraging digital channels to ensure customers have access to information 24 / 7 and reserve voice channels for high value customer interaction

  • Data and Analytics – leveraging data to enhance customer understanding and increase personalization

  • Automation – utilizing automation to increase efficiency and reduce the administrative burden

  • Employee Experience – ensuring service staff working remotely are kept engaged and focused on delivering customer excellence

  • Omnichannel – engaging seamlessly with your customers across multiple channels 

  • Customer adoption – supporting customers in the transition from face to face or contact center service to digital channels

Four reasons why you should attend...

  • Hear the best case studies from across the global

  • Access the content on demand and watch in your own time

  • Assess the latest technological innovations 

  • It is 100% free to attend


(Use Google Chrome or Mozilla Firefox to secure your place)

Featured Speakers

Cynthia Tang

Senior CX Manager

Sunway Malls

Lara Truelove

Head of CX

Singlife

Gabrielle Dracopoulos

Head of CX

Intuit

Uddalak Chatterjee

VP and Head Branch Operations and Training

Bajaj Allianz Life Insurance Co. Ltd.

Emira Oepangat

Head of Live Operations

Chubb Insurance

Mat Austin

Senior Retail Operations

Ergon Energy Retail

Cameron Adams

Director Solution Consulting

NICE

Malcolm Koh

Customer Experience Strategist

Zendesk

Sophie Devlin

Senior Manager, Customer Success

Zendesk

Tina Morrell

General Manager, Customer Strategy and Experience

The NRMA

Benjamin Soubies

Managing Director, Asia Pacific & Japan

Talkwalker

Sandra de Zoysa

Group Chief Customer Officer

Dialog Axiata

Neil Gardner

Chief Customer Officer – Asia

Generali

Natalie Keightley

Solutions Marketing Director

Avaya

Emma Powell

Chief Customer Officer

Accident Compensation Corporation

Janelle Estes

Chief Insights Officer

UserTesting

Aiden Turner

Customer Service Manager Asia Pacific

Graymont

Dave Flanagan

Director, Digital & Conversational AI – ANZ

Genesys

Olive Huang

Vice President Product Strategy - Service Cloud

Salesforce

Matthijs de Man

Director of Club Services and Innovation

Anantara Vacation Club

Ashish Sinha

Managing Director, APAC & MEA

Epsilon

David Lambert

Principal, Asia Pacific

Medallia

Justin Theng

Head of Customer Analytics

SAS

Paul Baptist

Senior Director, Solution Consulting – Customer Workflows

ServiceNow

Regan Yan

Chief Executive Officer

Digital Alchemy

Wai Hong Fong

Chieftain and co-Founder

StoreHub

Tomas Haffenden

Futurist

VERSA Agency

Who should attend?

CX Network Live is designed to offer insight and inspiration to
senior CX decision makers including heads of:

Customer Success

Customer Satisfaction

Experience Design

Voice of the Customer

Customer Experience

Customer Insights and Analytics

Customer Loyalty

Contact Centre

The changing state of customer service


Dowload the whitepaper here

Craft loyalty winning emotional connections with your customers


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CX Network Online Events | Who attends our events

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CX Network Live | How it works

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Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place

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Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues

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Step 2: Confirmation email
This will be dispatched upon registration and will contain login information

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Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers

Get Involved with CX Network Live


For more information on how CX Network Live: CX APAC Online is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!

Tilak Antony

CX Network
tilak.antony@iqpc.com