中文会议手册

Read the 4th Annual Customer Experience China Summit Full Agenda

Read the 4th Annual Customer Experience China Summit Full Agenda

The summit will be held on 19-20 November 2019 in Shanghai

2019 Event features:

  1. Unbeatable case studies from – Didi Chuxing, JD.com, Sanofi,  Sunshine Insurance Group, GAP , Dah Chong Hong and more
  2. 12 Interactive discussion groups focused on: “Customer Care Management”, “CX & Marketing” and “Customer Operational Excellence”
  3. More than 30 speakers from Dalian Wanda Group, Nestlé Nespresso SA, BSH China, Ctrip , Maersk China, etc. 


请查阅第四届客户体验中国峰会会议手册

请查阅第四届客户体验中国峰会会议手册

峰会将于2019年11月19日至20日上海举行。

2019年活动亮点:

  1. 独家的案例研究, 包括京东,赛诺菲,阳光保险集团,GAP,大昌行集团等企业
  2. 12个互动讨论小组,焦点主题包括“客户关怀管理”,“CX&Marketing”和“客户运营卓越”
  3. 来自星巴克,大连万达集团,雀巢,BSH中国,携程,马士基中国等公司的30多位演讲嘉宾