19 - 20 November, 2019
Shanghai, China

Meet the Speakers

CX China 2019 Speaker Faculty


May Zhang | 张玉梅
May Zhang | 张玉梅
Chief Customer Officer |首席客户官
Metlife | 中美联泰大都会人寿保险有限公司
Kaiya Liu
Kaiya Liu
Chief Consumer Journey Officer
BSH China
Dong Li |李东
Dong Li |李东
Chief Data Officer, P&C | 阳光财产保险公司首席数据官
Sunshine Insurance Group | 阳光财产保险公司
Ravel Lai | 黎柏豪
Ravel Lai | 黎柏豪
Chief Digital Officer | 首席數碼總監
Dah Chong Hong Holdings Limited | 大昌行集團
Anna Wang 汪娜君
Anna Wang 汪娜君
Head Customer Relations Center | 客户关系中心经理
Nestlé Nespresso SA |北京雀巢奈斯派索咖啡有限公司
William Feng
William Feng
Head Customer Experience Strategy
DiDiChuxing
Shawn Wang
Shawn Wang
Head of Data Labs
Top 10 Global Airlines
Vivian Yeh
Vivian Yeh
VP - Marketing
Accor China
Andrew Wei
Andrew Wei
General Manager – Tele Customer Service Centre
Sinosafe General Insurance Co.,Ltd
Ken Chan
Ken Chan
Head of Digital & MCE Services – Asia Pacific
Sanofi
Clement Yip | 叶慈平
Clement Yip | 叶慈平
Partner, PwC Experience Centre & Digital Services Leader - Hong Kong & China | 数字化体验中心合伙人
PwC | 普华永道管理咨询(上海)有限公司
Adeline Yong
Adeline Yong
Head of Loyalty Customer Experience DGM
Dalian Wanda Group
Eddie Cai| 蔡辉
Eddie Cai| 蔡辉
Senior Director of CRM and Business Development | 客户关系管理和业务拓展高级总监
GAP
Alfonso Navarro Sanz
Alfonso Navarro Sanz
Head of Marketing
AXA Global Direct
Jacky He | 何骏杰
Jacky He | 何骏杰
AI & Automation Lead 人工智能与自动化主管
Mars Global Service 玛氏全球共享服务中心
Candice Jiang | 姜婷婷
Candice Jiang | 姜婷婷
Head of Customer Experience, Home Appliances | 家电客户体验部总经理
JD.com | 京东
Kailvit Zhou  周祺伟
Kailvit Zhou 周祺伟
Head of Customer Service - Overseas Reservation
Ctrip
Nora Lin | 林萍
Nora Lin | 林萍
Head of Customer Care in Greater China Area |大中华区客户服务总监
Maersk China Limited | 马士基中国
Jean Zhou
Jean Zhou
Customer Experience Director
Michelin
Wendy Wang 汪婷
Wendy Wang 汪婷
Head of Market Operations, Greater China 高级总监,供应链与采购运营,大中国区
Nokia 诺基亚上海贝尔股份有限公司