19 - 20 November, 2019
Shanghai, China

Meet the Speakers

CX China 2019 Speaker Faculty


May Zhang
May Zhang
Chief Customer Officer
Metlife
Kaiya Liu
Kaiya Liu
Chief Consumer Journey Officer
BSH China
Dong Li |李东
Dong Li |李东
Chief Data Officer, P&C | 阳光财产保险公司首席数据官
Sunshine Insurance Group | 阳光财产保险公司
Ravel Lai | 黎柏豪
Ravel Lai | 黎柏豪
Chief Digital Officer | 首席數碼總監
Dah Chong Hong Holdings Limited | 大昌行集團
Anna Wang 汪娜君
Anna Wang 汪娜君
Head Customer Relations Center | 客户关系中心经理
Nestlé Nespresso SA |北京雀巢奈斯派索咖啡有限公司
William Feng
William Feng
Head Customer Experience Strategy
DiDiChuxing
Shawn Wang
Shawn Wang
Head of Data Labs
Top 10 Global Airlines
Vivian Yeh
Vivian Yeh
VP - Marketing
Accor China
Andrew Wei
Andrew Wei
General Manager – Tele Customer Service Centre
Sinosafe General Insurance Co.,Ltd
Ken Chan
Ken Chan
Head of Digital & MCE Services – Asia Pacific
Sanofi
Clement Yip | 叶慈平
Clement Yip | 叶慈平
Partner, PwC Experience Centre & Digital Services Leader - Hong Kong & China | 数字化体验中心合伙人
PwC | 普华永道管理咨询(上海)有限公司
Adeline Yong
Adeline Yong
Head of Loyalty Customer Experience DGM
Dalian Wanda Group
Eddie Cai| 蔡辉
Eddie Cai| 蔡辉
Senior Director of CRM and Business Development | 客户关系管理和业务拓展高级总监
GAP
Alfonso Navarro Sanz
Alfonso Navarro Sanz
Head of Marketing
AXA Global Direct
Jacky He
Jacky He
AI & Automation Lead
Mars Global Service
Candice Jiang | 姜婷婷
Candice Jiang | 姜婷婷
Head of Customer Experience, Home Appliances | 家电客户体验部总经理
JD.com | 京东
Kailvit Zhou  周祺伟
Kailvit Zhou 周祺伟
Head of Customer Service - Overseas Reservation
Ctrip
Nora Lin | 林萍
Nora Lin | 林萍
Head of Customer Care in Greater China Area |大中华区客户服务总监
Maersk China Limited | 马士基中国