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Interested in partnering with the CX Travel & Hospitality Exchange? Learn more about sponsorship benefits here.

The Exchange format delivers high-quality, low funnel leads, who are actively investing in digital transformation.

Sponsors can expected tailored support, and actionable networking with budget-holding CX experts from leading travel, airline, and hospitality brands from across the globe.

Take a look back at the CX Travel & Hospitality Exchange UK 2026.

This post-event report captures the key insights, speaker sessions, and industry conversations that shaped this year's Exchange. Explore how leading travel & hospitality brands are leveraging data, AI, personalization, and customer intelligence to create meaningful experiences, strengthen loyalty, and navigate an increasingly competitive landscape.

Discover how Woodside Hospitality Group enhanced guest experiences with AI concierge technology while preserving the human touch at the heart of hospitality.

This case study explores how AI helped deliver faster service, reduce friction and create more time for meaningful guest interactions.

As AI becomes embedded across travel and hospitality, CX leaders face a crucial question: where can automation improve the customer experience, and where does human interaction still matter most? From removing friction and enabling greater personalisation to navigating trust, empathy and brand experience, getting the balance right is becoming increasingly important. The challenge is not simply deciding what AI can do, but understanding where technology genuinely adds value – and where human judgement, creativity and connection remain essential. Ultimately, the question may be less about where AI belongs, and more about what deserves a human.

Explore the key trends and challenges shaping customer behaviours for 2026 and beyond.

How do these factors impact the decisions you make as a CS/CX leader in travel and hospitality?

Brought to you in association with GENESYS and the CX Network, this insightful report is well worth a quick read by any industry leader who champions CX.

Cut through the noise and focus on what really drives results. This expert-led guide reveals how to navigate CX trends, avoid AI hype, and prioritise strategies that deliver meaningful customer impact - helping you turn innovation into measurable business value.

Download the guide now to turn insight into action.

evaluagent set out to solve a challenge many solution providers face: how to move beyond surface‑level event conversations and get real face‑time with senior CX, Contact Centre, and Quality leaders who are actively exploring transformation.

This case study explores why the CX Travel & Hospitality Exchange format aligned so closely with their enterprise sales strategy, offering structured, pre‑qualified meetings, deeper discovery conversations, and access to decision‑makers who typically take months to reach through traditional channels. You’ll also gain insight into how the curated environment, matchmaking process, and focused agenda helped elevate the quality of engagement and accelerate next steps in their sales cycle - with a specific success coming from one of the world's leading airlines.

Rather than broad‑stroke expo outreach, evaluagent used the Exchange to create meaningful momentum with senior leaders, proving the impact of a targeted, conversation‑led approach.

Download the case study to see how strategic event sponsorship can drive tangible ROI, deepen engagement with hard‑to‑reach leaders, and position your solution at the centre of high‑intent buying conversations ahead of the CX Travel & Hospitality Exchange.

Turn CX trends into smart, high-impact investments. This practical guide breaks down where to focus your budget - from AI‑driven journeys to data foundations and personalisation - so you can drive measurable growth and stay ahead in 2026.

Download now to invest with confidence and maximise ROI.

Stay ahead of the curve with a clear view of what's shaping CX in 2026. This forward-looking guide unpacks the key trends - from AI-driven buying journeys to rising expectations around trust, value and human support - so you can prepare your strategy with confidence.

Download now to anticipate change and lead with confidence.

A CX Network report on how to take advantage of the latest advancements in conversational AI and its growing role in the modern enterprise. Including real-world examples of how the State of Illinois, Cash App, William Hill and ASOS leveraged conversational AI to transform their total experience.