The UK's leading customer experience event for senior banking, financial services and insurance executives
The Customer Experience Exchange for BFSI is an exclusive executive-level , invitation-only forum, where leaders from across the UK will meet to gain insight into the most innovative and forward-thinking companies in BFSI and to discover how to be a true leader in customer loyalty and retention.
In a hyper-competitive and evolving market that is seeing disruptors launch at a speed quicker than traditional banks can change, the Exchange is the hub for traditional, challenger and disruptor banks across the UK to unite and gain a competitive edge together.
Sound like this ticks all the boxes for your transformation project? Come and benchmark your CX strategy!
The Expert Speaker Faculty
Co-Founder
MeIncluded
MD Virtual Channels
BARCLAYS UK
Consumer Digital Transformation Director
Lloyds Banking Group
EVP, Global Customer Care
Mastercard
Customer Experience Director
Bank of Ireland
Global Head of Customer Journey Approach
HSBC
Co-founder and Former Chief Operating Officer
Starling Bank
Associate Director, Customer Experience Strategy, Innovation & Design
Comparethemarket, BGL Group
Global Head of Digital & Channel Partnerships, Global Payments
Western Union Business Solutions
Chief Customer Officer
iGO4
Customer Experience Director
Coventry Building Society
Senior Design Strategy Director
Visa
Chief Customer Officer
Nutmeg
Head of Client Experience, Executive Director
Santander UK Corporate & Commercial
Director of Customer Operations
Monzo Bank
Global Head of Customer Insights & Analytics
Zurich Insurance Company Ltd
Head of Futures
Hiscox
Global Head of Customer Insights, Customer Experience & Customer Culture Transformation
Euler Hermes (Allianz)
CTO
Stratifyd
Chief Customer Officer
Smart Communications
What our delegate and sponsors had to say
Why Exchange?
An Exchange is made up of innovative learning and networking opportunities that keep even the most senior business leaders engaged.The Exchange is an intimate environment that creates connections which become long-term partnerships. You will experience inspiring keynote addresses, in-depth case studies, structured networking and interactive discussion groups (our signature Think Tanks and BrainWeaves). The consultative one-to-one business meetings between attendees and solution providers are carefully scheduled throughout the Exchange to meet your specific business needs
EXCLUSIVE
Access to the Exchange is limited. Exchange delegates and sponsors are handpicked based on their ability to contribute at a strategic level, creating the ideal environment for idea generation. The CX BFSI Exchange is capped at 100 attendees, creating the optimal value of your time, peers, business meetings, and speaker events. You can expect only the cream of the crop to be in attendance.
STRATEGIC
A true peer-to-peer environment means that the executives taking the stage and those in attendance are of the same seniority level. The CX BFSI Exchange brings together a unique group of the most active contact center executives in the world today as they not only work to execute today’s plan but also develop the strategy for tomorrow.
BUSINESS-ORIENTED
A true peer-to-peer environment that sparks inspiration from Keynote Sessions, BrainWeaves, MasterClasses, and 1:1 Business Meetings as you make connections with most innovative and cutting edge executives and solution providers in the industry today.
Who Attends The Customer Experience Exchange?
Who Should Attend?
Leading senior CX executives will be attending from leading companies across the UK. We qualify all attendees on job function and strategic responsibility to ensure you’re guaranteed to meet and engage with an elite group of CX professionals within the BFSI industry.
Free Content
CX in BFSI Report
The time has come to put your customers at the heart of your business! This report focuses on the customer strategy of brands including; AXA Business Insurance, Direct Line Group, Metro Bank, exploring some of the key strategies these brands are using to successfully deliver a consistently positive customer experience in an increasingly complex digital world.
CX Exchange for BFSI Post Event Report 2018
In February, leading CX senior executives from the banking, financial services and insurance sectors gathered in the UK for two days of discussions, networking and benchmarking their strategies with peers across the industry.
CX Exchange for BFSI Investment Priorities 2018
Forget everything you know about CX strategies! In this research based infographic Europe’s top customer executives share the challenges and biggest investment priorities shaping their 2018 strategies in this definitive guide into customer experience in BFSI budget assignment.
Europe’s Leading Customer Experience
Event for Senior Banking, Financial Services
and Insurance Executives
100
C-level executives and VPs/Directors/Heads of CX and Digital Strategy
24
Industry Leading Speakers
20
Innovative Solution Providers
20
Interactive Sessions