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The UK's leading customer experience event for senior banking, financial services and insurance executives

The Customer Experience Exchange for BFSI is an exclusive executive-level , invitation-only forum, where leaders from across the UK will meet to gain insight into the most innovative and forward-thinking companies in BFSI and to discover how to be a true leader in customer loyalty and retention.

In a hyper-competitive and evolving market that is seeing disruptors launch at a speed quicker than traditional banks can change, the Exchange is the hub for traditional, challenger and disruptor banks across the UK to unite and gain a competitive edge together.

In a hyper-competitive and evolving market that is seeing disruptors launch at a speed quicker than traditional banks can change, the Exchange is the hub for traditional, challenger and disruptor banks across the UK to unite and gain a competitive edge together.

Sound like this ticks all the boxes for your transformation project? Come and benchmark your CX strategy!

The 2019 Expert Speaker Faculty

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What our delegate and sponsors had to say

Why Exchange?

An Exchange is made up of innovative learning and networking opportunities that keep even the most senior business leaders engaged.The Exchange is an intimate environment that creates connections which become long-term partnerships. You will experience inspiring keynote addresses, in-depth case studies, structured networking and interactive discussion groups (our signature Think Tanks and BrainWeaves). The consultative one-to-one business meetings between attendees and solution providers are carefully scheduled throughout the Exchange to meet your specific business needs

EXCLUSIVE

Access to the Exchange is limited. Exchange delegates and sponsors are handpicked based on their ability to contribute at a strategic level, creating the ideal environment for idea generation. The CX BFSI Exchange is capped at 100 attendees, creating the optimal value of your time, peers, business meetings, and speaker events. You can expect only the cream of the crop to be in attendance.

STRATEGIC

A true peer-to-peer environment means that the executives taking the stage and those in attendance are of the same seniority level. The CX BFSI Exchange brings together a unique group of the most active contact center executives in the world today as they not only work to execute today’s plan but also develop the strategy for tomorrow.

BUSINESS-ORIENTED

A true peer-to-peer environment that sparks inspiration from Keynote Sessions, BrainWeaves, MasterClasses, and 1:1 Business Meetings as you make connections with most innovative and cutting edge executives and solution providers in the industry today.

Who Attends The Customer Experience Exchange?

Who Should Attend?

Leading senior CX executives will be attending from leading companies across the UK. We qualify all attendees on job function and strategic responsibility to ensure you’re guaranteed to meet and engage with an elite group of CX professionals within the BFSI industry.

SECURE YOUR PLACE

Europe’s Leading Customer Experience
Event for Senior Banking, Financial Services
and Insurance Executives

100

C-level executives and VPs/Directors/Heads of CX and Digital Strategy

24

Industry Leading Speakers

20

Innovative Solution Providers

20

Interactive Sessions