The Customer Experience Exchange for BFSI is an exclusive executive-level, invitation-only forum, where leaders from across the UK will meet to gain an insight into the most innovative and forward-thinking companies in BFSI and to discover how to be a true leader in customer loyalty and retention.

In a hyper-competitive and evolving market that is seeing disruptors launch at a speed quicker than traditional banks can change, the Exchange is the hub for traditional, challenger and disruptor banks across the UK to unite and gain a competitive edge together.
Sound like this ticks all the boxes for your transformation project? Come and benchmark your CX strategy!

2020 Speakers Include:



With a number of highly crafted sessions reflecting strategic issues senior executives have identified as priorities, take a two-fold approach to address both customer experience & employee experience.

100% Online | Virtual Meetings

The virtualisation of our one-to-one meetings with our sponsor partners will
connect you with highly recommended solution-providers to help you better achieve your objectives and drive your transformation.

Interactive Content

Our diverse collection of roundtables, fireside chats, panel discussions and
keynote presentations are designed to expose you to an array of success
stories and case studies, and allow you to answer the questions that matter to you most.

Secure Your Place At The Exchange

If you are interested in attending contact our Audience Development Team!

Industry Leading Content

Get Your Customer To Fall In Love With You: Monzo

Customer loyalty is one thing, but brand advocacy is another. Learn from a titan of CX within Banking - Director of Customer Operations at Monzo on how to further improve your customer experience strategy. In turn, learn the secret behind getting your customer to fall in love with you.

How VoC Data Has Won NPS Boosts: Zurich Insurance

CX Network spoke to Clairy Moraitou, Global Head of Customer Insights and Analytics and Monika Schulze, Global Head of Customer and Digital Experience at Zurich Insurance, to discover how the insurance brand is using customer insights to accelerate and personalise experiences.

My CX Strategy:

MasterCard, AXA, iGO4, Virgin, ING

Hear from current and previous experts over the years, including:
  • EVP Global, Mastercard
  • Head of Operations, AXA
  • Chief Customer Officer, iGO4
  • Group People & Culture Director, Virgin
  • VP Internet Channels, ING Bank

Contact Us

If you would like more information on the Customer Experience Exchange for Banking, Financial Services & Insurance, get in touch with us on or call +44 (0) 207 368 9484.