Suzanne Edmondson

Senior Client Partner Capita

Suzanne Edmondson is a transformative leader with over two decades of experience in customer service across the telco, utilities, and retail sectors. Currently leading client operations for VM02 and M&S at Capita, Suze brings a wealth of expertise in managing high-performing onshore and offshore teams, delivering exceptional service outcomes at scale.

A former industry practitioner at The Very Group and British Gas, Suzanne has a proven track record of spearheading complex business and cultural change programmes. With her deep industry insight and a focus on practical innovation, she partners with clients to create measurable impact across the customer journey. Her leadership is defined by a passion for people, a commitment to operational excellence, and a relentless drive to embed behaviours that unlock team potential and deliver lasting impact.