Customer expectations are rising and organisations across industries are rethinking how they deliver value through experience. 

Join this session for an exclusive, insight-rich session as they unveil findings from their latest research in collaboration with Everest Group: “Transform your customer engagement – a unified approach to CXM for Telecoms.” This is your first-look opportunity to access the report one week ahead of it’s public release.  

The session will explore how intelligent, connected engagement is reshaping the customer experience landscape — and what it takes to move from fragmented operations to a unified, customer-first model. With expert observations, practical guidance, and a strategic roadmap, this webinar offers a timely perspective on how organisations can drive loyalty, retention, and growth through smarter CX. 

Attendees will learn:

• How to overcome the cost of fragmentation and unlock growth through unified CXM 
• The core tenets of a successful integrated CX strategy — from AI-driven orchestration to agile governance 
• Real-world transformation insights from Freenet, including measurable outcomes and practical advice