Sharang Sharma is a Vice President at Everest Group, where he leads research and advises clients on customer experience (CX) strategy and transformation. He works closely with enterprises and service providers to benchmark CX maturity, redesign service delivery models, shape go-to-market strategies, and identify growth opportunities. Sharang also heads Everest Group’s research on CX technology, covering areas such as Contact Center as a Service (CCaaS), conversational AI, workforce engagement, and other innovations transforming customer operations.