Mike Egli

CX Client Principal - Contact Center RingCentral

Mike Egli is a seasoned professional in customer experience, holding the role of CX Client Principal at RingCentral. There, he spearheads the Contact Center consulting practice, dedicated to improving customer and agent interactions. With a rich 26-year background in contact center operations, including management, design, and training, Mike has enhanced communication strategies for various organizations. His work, which has added value to prominent names such as American Express, Amazon, Nintendo, and Blue Cross Blue Shield, is underpinned by his master's degree from the University of Oregon. A respected figure in his field, Mike's down-to-earth approach and commitment to his role have made him a go-to leader in the contact center space.