AI’s potential is constantly growing, yet many brands are focused only on the most basic of deployments, such as simple chatbots, in their CX strategy. In this session, we will be joined Kevin McNulty, Senior Director, Product Marketing at Talkdesk, to discover how Customer Experience Automation (CXA) can revolutionize your customer interactions.

CXA offers an end-to-end solution by automating entire workflows, moving beyond fragmented bots and scripts with specialized AI agents that can resolve disputes, qualify leads, and handle complex tasks across systems and employees. Compatible with any contact center, CXA can seamlessly integrate with any existing contact center environment, solving problems around data silos and mismatched legacy platforms.

Join this webinar to learn how multi-agent orchestration, a robust data foundation, and industry-tuned AI can create engaging, meaningful customer relationships at scale.

Attendees will learn:

• Why many brands are underutilizing AI in their customer experience strategies and what it means to move beyond basic bots and scripts.
• How Customer Experience Automation (CXA) orchestrates multiple specialized AI agents to handle complex, end-to-end workflows across systems and teams.
• The foundational elements, including unified data and industry-specific AI, that enable more scalable and personalized customer interactions, efficiently.