Jaime Scott

CEO & Founder EvaluAgent

CEO of EvaluAgent, Jaime Scott, leads the team on their mission to fix Quality Assurance and help operational leaders improve the performance of front-line teams. With over 25 years background in Customer Experience improvement, Jaime’s career has seen him run global Quality Assurance teams and direct multi-national operations for some of the world’s most famous brands, including Barclays, Marks and Spencer, EE and Vertex, before co-founding EvaluAgent in 2012. Using real-world examples, past experiences and sharing his own hard-earned learnings, Jaime’s interactive presentations leave audiences with practical takeaways that can be used to deliver tangible improvements across the Contact Centre.