Agentic AI has the potential to reshape the customer experience, but unlocking its value requires more than cutting-edge tools. It demands strategic alignment and a clear roadmap that balances long-term transformation with short-term impact.

In this behind-the-scenes conversation, Harry Clapham, Director of Operations Strategy and Enablement at Tangerine, shares how his team is designing a customer support strategy powered by agentic AI. From selecting the right vendor and building a scalable tech foundation, to navigating compliance and fostering cross-functional buy-in, this session offers a practical look at what it takes to lead AI innovation inside a large organisation.

Attendees will learn:

• How Tangerine is shaping an agentic AI roadmap to deliver near-term value and long-term CX transformation
• What to consider when selecting technology partners and building trust across the organisation
• Principles for innovating with AI while managing risk, compliance, and organisational change