Ebrahim Hyder

VP, Customer Care Michael Kors

Ebrahim Hyder is an award-winning customer experience executive with over two decades of expertise spanning contact centers, strategic planning, and organizational transformation across global markets. As Vice President of Customer Service at Michael Kors, he drives service excellence initiatives for the luxury fashion brand, leading high-performing teams to deliver exceptional customer experiences that reinforce the brand's premium positioning.

Beyond his corporate leadership role, Ebrahim co-chairs the Execs In The Know Advisory Board, a global community of customer experience professionals from various industries who share best practices and fuel corporate advancements through collaborative networking. His leadership excellence has earned industry recognition, including the prestigious Gold Stevie Award for Customer Service Leader of the Year. With a proven track record of scaling customer service operations and implementing transformative change management strategies, Ebrahim combines operational expertise with visionary leadership to create measurable business impact.

Ebrahim was also recently featured on CX Network's Top 30 Contact Center Leaders to Watch in 2025 list.