Brad Cleveland is recognized globally for his contributions to customer strategy and management. He has worked across 45 states and in over 60 countries for many of today’s most recognized organizations—American Express, Apple, Samsung, and others, as well as governments in Australia, the U.S., and Canada. Brad is the author of Contact Center Management on Fast Forward, the profession’s top-selling management book. His latest book, Leading the Customer Experience, is a recipient of an NYC Big Book distinguished favorite award. His LinkedIn Learning courses have reached over 1 million views. Today, Brad is an in-demand keynote speaker and consultant.