Alexandra da Silva Rodrigues

Strategic Advisor for Global Contact Centers Radisson Hotel Group

Alexandra is a highly experienced professional in the call center industry, with over 20 years of expertise in Customer Care, Contact Centers, and Customer Experience. She has successfully served as a Director of inbound and outbound Sales centers in medium and large call centers, demonstrating her strong sales focus and business generation skills.

Alexandra's career has taken her across various sectors and continents, gaining valuable international experience in Europe and South America. Her achievements include being awarded Best Call Center Director in Spain in 2012. With a proven track record in leading companies such as NH Hotel Group, Telefonica, General Motors, Citibank, and Zed, Alexandra is a market benchmark in terms of knowledge, technical skills, and her ability to drive change with autonomy. Her exceptional ability to engage and influence teams and stakeholders has contributed to her success in delivering outstanding results. Alexandra's multilingual proficiency in English, French, Spanish, and Portuguese further enhances her effectiveness in international environments.