CONFERENCE DAY ONE
Tuesday, June 18th, 2019
In this digital economy, consumers have been empowered to demand sophisticated interactions across multiple channels from their service providers. Service providers in turn need to align their technology and business models to more effectively engage these digital customers and meet their demands. Re-shaping the enterprise using next-generation operating models can achieve value while enabling customer journey optimization.
- What it takes to deliver breakthrough customer experiences through digital reshaping
- What, and how much companies can achieve by redesigning customer journeys
Measuring customer satisfaction to understand what really important and correlating value shareholder returns