June 18 - 19, 2019 | Marriott Marquis Washington, DC, USA
Kevin O'Brien, VP, Application Development at Comcast
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Kevin O'Brien


VP, Application Development
Comcast

CONFERENCE DAY ONE

Tuesday, June 18th, 2019


9:45 AM ASK THE EXPERT SESSION: “CX TECH IMPLEMENTATION: THE DEVIL IS IN THE DETAIL”

Implementing, moving, and using a new technology involves a lot of work with many decisions to make. What is the best place to start? When should you seek help? How do you recover from a failure?
 
We asked Kevin O’Brien to share a list of CX tech implementation best practices and standards adopted through the process. The rest is in your hands with the open floor for questions!

Check out the incredible speaker line-up to see who will be joining Kevin.

Download The Latest Agenda