Empowering Connections Through Conversational Intelligence
19 - 20 May 2026
l Free CX Network Webinar Series
Conversational AI helps organizations deliver quick and consistent support at scale, improve engagement, and even predict customer needs. By automating repetitive tasks and providing consistent responses, conversational AI enhances efficiency, enabling agents to focus on more complex interactions and ultimately improving the customer experience.
Join us as we dive into real-world applications and case studies that demonstrate how leading companies are leveraging conversational AI can empower your team to deliver meaningful, efficient, and scalable customer experiences in today's fast-paced digital landscape.
Shaping the Next Era of AI in CX
New for 2026
Advanced Conversation Analytics
Gain insights from various customer interactions and behavior by processing and exploring multimodal, multichannel conversational data
Responsible AI
Navigating complex issues around bias, privacy, and societal impact to build trustworthy and ethical AI systems
Scalability
Key strategies to scale high-performance conversational systems, from infrastructure to data management to deliver reliable, responsive AI experiences
Past Speakers
Firdaus Abhar Ali
Engineering Manager - AI, Contact Center & Engagement
AirAsia
Abdur Rehman Kureshi
Customer Success Manager - AI Solutions
Thomson Reuters
Ashish Verma
Vice President (Data Tech) and GenAI Expert
DBS Bank
Denae Brookstein
Principal Solutions Consultant
Zendesk
Richard Winston
AI Specialist
Zendesk
Join our Speaker Line Up
Find out how you can join our expert speaker panel and share your case studies and solutions to the global CX community. Download the Event Guide to learn more.
Past Partners
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All Access FAQs
Is All Access Free?
Yes! All Access is free to register and attend!
Click on the Register button to secure your place at no cost!
Yes! All Access is free to register and attend!
Click on the Register button to secure your place at no cost!
Where is my access info?
We'll send you an email with your link and all the information you need to join All Access. Add it to your calendar so you don't miss a thing!
Can I invite my team?
Sure! Share your registration link with your team so they can also benefit from all the insight and best practice!
Sure! Share your registration link with your team so they can also benefit from all the insight and best practice!
How do I join All Access?
On the live dates, click on your access link to join our All Access lobby where you will be able to view your sessions and exclusive content!
Partner with CX Network
For more information on how CX Network's All Access webinar series is uniquely placed to help you share your vision with our
global and engaged community audience contact us now!
Unlock a world of CX Insight
Exclusive resources, thought leadership, and a global community of like-minded professionals you won't find on any other platform.
Register for All Access and gain full membership to CX Network. From market reports and case studies to online training and networking opportunities, elevate your customer experience journey with a CX Network membership. Don't miss out on this invaluable opportunity! All yours when you register for this webinar series.
Register for All Access and gain full membership to CX Network. From market reports and case studies to online training and networking opportunities, elevate your customer experience journey with a CX Network membership. Don't miss out on this invaluable opportunity! All yours when you register for this webinar series.
Find out what's coming next!
All Access from CX Network is a fully online experience that enables you to connect, network and learn in a state-of-the-art online environment both live and on demand. Our immersive platform presents you the latest insight and case studies across multiple formats and time zones.
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