Rekha Weerasooriya

Senior General Manager, Customer Experience & People Development Dialog Axiata PLC

Ms. Rekha Weerasooriya is the Senior General Manager, Customer Experience & People Development at Dialog Axiata PLC, the Premier Connectivity Provider in Sri Lanka. She has over 20+ years’ experience in Customer Experience and Human Resources. She is responsible for Customer Experience & Service Culture Transformation to deliver best in class service experience for the Dialog Enterprise customers, by developing people capability and driving customer advocacy. Rekha has handled multiple roles across the organization including Enterprise Business, Retail, Contact Center & HR. She is a Service, Culture & Digital Transformation Specialist. She was selected as an Axiata Champion which is the top 0.5% elite performers amongst the Axiata Group. World HRD Congress 2018 awarded her “100 Most Influential Global HR Leaders Award” and “100 Top Global Training & Development Minds, Award”.

Rekha is a Certified Happiness Coach from the Berkeley Institute of Well-Being, California. She has been training young professionals for over 17 years; is a Certified trainer from the City & Guilds UK and holds a Diploma in Human Resource Management from Wigan and Leigh UK. She is a Certified “Customer Service Manager” by Asia Pacific Customer Service Consortium Hong Kong, is a certified Lean Six Sigma Black Belt professional, and holds an MBA from Buckinghamshire New University, UK. Rekha successfully completed a resident General Management Development Programme “Leadership in the Digital Age”, at INSEAD Business School, Singapore. Rekha also represents as a Lecturer, Speaker, Panelist, and a Jury member.

At the Sri Lanka Leadership Awards 2020, CMO Asia & World Women Leadership Congress awarded Rekha “Sri Lanka’s Women Leaders” award, and the “Most Influential HR Leaders in Sri Lanka” award endorsed by the CHRO Asia and presented by The World Federation of HR Professionals, held in Nov 2020 & “Asia’s Women Leaders” Award by World Women Leadership Congress in Oct 2021.