Manpreet Tejvir Singh

Senior MD and Head of Group Customer Experience, Group Strategy CIMB

Manpreet is an award winning CX leader and CCXP, with a commendable track record of building and delivering Customer Experience solutions in both local and international markets. Her forte lies in developing and leading CX strategies, delivering UIUX and driving Digital Transformation programmes with P&L responsibility, in culturally diverse and complex environments.

Manpreet is the current head and pioneer of the Group Customer Experience function at CIMB Bank, wherein she has established a customer led culture anchored on treating customers fairly and delivered digital led transformational projects . She is responsible for optimizing customer journeys, curating superior experiences, driving continuous improvement and building sustainable measurement ecosystems to support business strategies. She has held various key leadership roles in Maybank, HSBC and ABN AMRO respectively. She has an unwavering passion for Customer Experience which she brings to life with her “possibility thinker” attitude.