Redefining customer listening in an AI-driven world
February 24, 2026 | Online

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Meet the Speakers

Speakers

Olivia Lucas
Senior Service Designer, Service Design & Research
EA

Andra Bond
Director of CX Discovery & Experimentation
EA

Montserrat Padierna
Customer Intelligence & Experience Lead
Walmart Canada

Claire Cunningham
Former Senior Manager, Voice of the Customer Experience
Coles

Melanie Mingas
Editor-in-chief
CX Network

Chloe Chappell
Producer
CX Network