Leveraging predictive CX to take targeted actions in real time, addressing common causes of churn, frustration and opportunities to delight
25 January, 2022
| Free CX Network Online Event
Jay Gupta
AI Expert Talkdesk
Jay Gupta has over 17 years of experience working for global technology and telecommunication companies across EMEA and APAC. During her tenure with Talkdesk, she has been at the forefront of AI innovation. Jay holds a Master of Science in Information Systems and a Bachelor of Science in Mathematics both from Queen Mary, University of London.
Tuesday 25th January 2022
3:00 PM Gathering the Right Data to Yield Deeper Customer Insights
The modern world is changing fast, and often in ways we don't expect. So how can we empower front-line staff to make more informed decisions and resolve queries quickly & correctly? Delivering better CX is driven by the power of data - from identifying root causes of customer issues, to engaging them in the right way at the right time. You need the best tools to learn, adapt and deliver top-class CX.
Why Attend:
- Uncover why customers call you: spot the patterns
- Find new ways of serving customers, faster
- Learn how the big brands use speech and text technology to analyse interactions
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