Leveraging predictive CX to take targeted actions in real time, addressing common causes of churn, frustration and opportunities to delight

25 January, 2022 | Free CX Network Online Event

Himanshu Gaur

Director of Sales Entropik Tech

Tuesday 25th January 2022

4:00 PM Delivering Customer Experiences That Connect in a Post Pandemic World

In today’s post-pandemic digital-first world, a customer goes through multiple touchpoints with your company and products. Living with an average attention span of 8 seconds, your customer connects only if you can strike an experience that resonates at an emotional level.

 

While the Application of Intelligent AIs has made it logically sharp, there is a craving need for customer experiences to be emotionally intelligent. How do we cater to this subconscious need of customers across interactions?

 

Join Ranjan Kumar, CEO & Founder of Entropik Tech, the leading company in Emotion AI, as he talks about the role of Emotion AI in bridging the experiential void in a digital-first world. Learn how Emotion AI technologies can be plugged into different touchpoints across a customer’s journey to ensure businesses connect with the audience in meaningful ways.