Ungated Internals

Omnichannel Exec Forum: View the Draft Agenda here

The Omnichannel Exec Forum will be returning for the 2nd annual forum this year in June as we bring together omnichannel and customer experience professionals in order to allow you to place the consumer at the heart of your business through a collaborative and seamless strategy.

  • Are you the strategist, the leader, the budget holder? Join this unique opportunity to understand what you need to elevate your omnichannel strategy and elevate your customers' experience!
  • Join executive peers and thought leaders as we discuss channel harmonisation, ROI and metrics and OMS at the only cross-industry event in the market.
  • Participate in our masterclasses, deep dives, digital detox sessions, ideas labs and round tables. 
  • Disrupt your current thinking. Gain unique insight from behaviroual sciente, psychologists, innovators and disruptors to inform your strategic decisions. 

View the full agenda HERE

To receive the agenda via email please contact enquire@iqpc.co.uk

How to Overcome Omnichannel Challenges, Address Priorities and Drive Cultural Change

Omnichannel strategy is all about truly understanding what your customer wants to hear and then convincing everyone in your organisation who owns a channel to help you deliver those messages. The challenges of Omnichannel are that even though it has been a focus for years, many companies still aren’t doing it very well. Ease is still one of the biggest drivers for consumers when it comes to their customer experience with and subsequent loyalty to, a brand. Ensuring that a brand has consistent, reliable and unified information across all channels makes the customer experience as easy as possible. Ahead of their participation in the Omnichannel Exec Forum 2019, we spoke with; Danny Hearn, Head of User Experience - Europe Clarks and Alberto Viotto, Senior Director, Digital Marketing and Ecommerce, Thomson Reuters Here we compared their insights on the key challenges of unifying customer touchpoints, overcoming internal cultural and process challenges and the key priorities for omnichannel strategies. Download your copy here >> Or for more information on the event including the full list of sessions, speakers and opportunities click here.

Omnichannel Exec Forum: 2020 Agenda

The Omnichannel Exec Forum will be returning for the 2nd annual forum this year in June as we bring together omnichannel and customer experience professionals in order to allow you to place the consumer at the heart of your business through a collaborative and seamless strategy.

  • Are you the strategist, the leader, the budget holder? Join this unique opportunity to understand what you need to elevate your omnichannel strategy and elevate your customers' experience!
  • Join executive peers and thought leaders as we discuss channel harmonisation, ROI and metrics and OMS at the only cross-industry event in the market.
  • Participate in our masterclasses, deep dives, digital detox sessions, ideas labs and round tables. 
  • Disrupt your current thinking. Gain unique insight from behaviroual sciente, psychologists, innovators and disruptors to inform your strategic decisions. 

View the full agenda HERE >>

To receive the agenda via email please contact enquire@iqpc.co.uk