This unique forum welcomes leaders and budget holders to network and discuss with their challenges and together, with organisations such as yourselves, navigate practical solutions. With over 100+ of these key attendees and decision makers, we welcome you to join this platform and engage with these professionals in a focused environment to address their current business challenges to help drive their omnichannel strategy into the future.
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View the official 2020 Event Guide here for more information on the Omnichannel Exec Forum >>
Join this unique opportunity to understand the challenges facing omnichannel professionals and present your solutions to alleviate these. Throughout the forum we will be discussing how to support organisations to meet their key business goals, including delivering an memorable customer experience, harmonise the use of these channels, and maximise the impact of their strategies both internally and externally.
Participate in our masterclasses, deep dives, digital detox sessions, ideas labs and round tables. Disrupt your current thinking. Gain unique insight from behaviroual sciente, psychologists, innovators and disruptors to inform your strategic decisions. View the full draft agenda by completing the form to the right >>
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Businesses are now looking to compete beyond price and product, and omnichannel customer experience is the new battleground. Ahead of the Omnichannel Exec Forum, we surveyed over 50 CX professionals who have implemented or are looking to implement omnichannel strategies.
This infographic explores the impact that omnichannel is currently having on customer sales and retention, the challenges that are preventing organisations from implementing omnichannel strategies, and how omnichannel will impact the bottom line.