All Access: Future Ready Contact Center APAC 2025
November 11 - 12, 2025
| Free CX Network Webinar Series
Sian is a strategic marketing executive in the SaaS industry with 18+ years of experience, including 9 years at senior leadership level. She is adept at building high-performing, engaged and happy teams, and leading through change and accelerated growth curves. She holds extensive cross-cultural experience, having worked in Europe, Asia and Australasia, and have led teams and reported into senior leaders based in all corners of the world., and is skilled at building relationships across complex enterprise organisations and fostering partnerships with customers, partners and internal stakeholders.
Day Two
11:00 AM Empowering the Future of CX: How Monash University and Cancer Council NSW are Transforming Experiences with Genesys Cloud
Join Genesys and two leading Australian organisations – Monash University and Cancer Council NSW – as they share how they’re reimagining customer and student engagement with Genesys Cloud. Discover how AI, automation, and omnichannel innovation are helping them deliver more connected, empathetic, and efficient experiences, empowering their teams and transforming outcomes for the communities they serve.
Key takeaways:
- Gain real-world insights from Monash University and Cancer Council NSW on their CX transformation journeys
- Learn how Genesys Cloud drives measurable impact across efficiency, engagement, and satisfaction
- Understand the role of AI, automation, and data in creating human-centred experiences at scale
- Discover practical lessons and strategies to future-proof your contact centre for the experience economy
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