All Access: Future Ready Contact Center APAC 2025
November 11 - 12, 2025
| Free CX Network Webinar Series
Nicole Brown is a people leader and experienced business manager with more than 15 years’ success managing projects and operations in Australian and international NFP and commercial sectors. She brings experience across a wide range of disciplines including: operations, projects, business support, strategy, technology and marketing, and has a proven track record of building future state operating models, delivering transformation programs, people management and development, and implementing agile and client-centric ways of working.
Day Two
11:00 AM Empowering the Future of CX: How Monash University and Cancer Council NSW are Transforming Experiences with Genesys Cloud
Join Genesys and two leading Australian organisations – Monash University and Cancer Council NSW – as they share how they’re reimagining customer and student engagement with Genesys Cloud. Discover how AI, automation, and omnichannel innovation are helping them deliver more connected, empathetic, and efficient experiences, empowering their teams and transforming outcomes for the communities they serve.
Key takeaways:
- Gain real-world insights from Monash University and Cancer Council NSW on their CX transformation journeys
- Learn how Genesys Cloud drives measurable impact across efficiency, engagement, and satisfaction
- Understand the role of AI, automation, and data in creating human-centred experiences at scale
- Discover practical lessons and strategies to future-proof your contact centre for the experience economy
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