Lolitta Suffian

SVP, Customer Experience Bank Simpanan Nasional (BSN)

As Senior Vice President Customer Experience at Bank Simpanan Nasional, Lolitta's focus is on developing and implementing strategies that enhance the customer journey from start to finish. With a COPC certification and a robust skill set in CRM and team leadership, her approach is data-driven and collaborative, ensuring that products and services align with consumer expectations.

The strategies she has architected extend across both digital and traditional platforms, creating a seamless experience that boosts customer satisfaction and loyalty. Her mission is to continuously refine these experiences, fostering a culture where customer-centricity is the norm and excellence in service delivery is the standard.

Proudly a WeQual APAC Award’s winner for year 2024.