Workshop Day (19 Sep)

9:30 - 10:00 REGISTRATION AND WELCOME COFFEE

10:00 - 12:15 BUILDING A SUSTAINABLE CULTURE OF HUMAN-CENTERED OUTCOMES WITH ENTERPRISE DESIGN THINKING

Miroslav Azis - Experience Design Practice Lead, IBM
Responding to challenges faced by large enterprises adopting human-centered design, IBM defined their own practice of Enterprise Design Thinking. The critical insight? Doing great design in the enterprise requires us to design the enterprise itself –– a new people, new practices, new policy, new infrastructure.
In this crash course to maximizing the use of Enterprise Design Thinking, participants will:
  • identify the different cultural dimensions of design maturity
  • uncover key challenges to building a sustainable human-centered design practice in their organization
  • develop a speculative vision for a human-centered organization
  • learn practical tools to grow design maturity, tailored to their organization

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Miroslav Azis

Experience Design Practice Lead
IBM

Join our exclusive panel of experienced designers as we discuss how emapthy is beying built as part of fundamental design processes. 
Customer centricity needs to come from the core of the company, how are people integrating empathy to drive day to day work.

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Ashton Snook

Head of Product Design
Hive Home

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Shilpi Sinha

Acting UX/UI Chapter Lead
IKEA

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Pamela Mead

VP of Design
SumUp

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Alain Bindels

Head of Innovation Facilitation
F. Hoffmann-La-Roche

13:00 - 14:00 LUNCH AND NETWORKING

14:00 - 17:30 LEGO SERIOUS PLAY AND FACING TRANSITIONS
Roman Schöneboom - VP Service Design Systems, Credit Suisse
Lego Serious Play, a three-dimensional thinking and communication process, helps teams gel. You take a group of individual ‘people silos’ and weave them into a cohesive team. The material makes it easy for participants to put together satisfying models which represent something that they wish to communicate. They do not need significant technical skills.
 In the workshop participants will 
• learn to use the LSP method, by reflecting on personal (work) transitions. 
• share the individual findings as a group, identifying common issues, blockers, and insights, 
• reflect and capture their personal journey on readymade templates.

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Roman Schöneboom

VP Service Design Systems
Credit Suisse

14:00 - 17:30 UNDERSTANDING THE HUMAN ASPECT OF CHANGE
Howard Miller - Managing Director, Kalmaer
In this session, Howard will explore the human dimensions of achieving change and how to gain momentum for new ideas as well as sustainable results. This will be an interactive workshop exploring; 
- the psychological barriers to design thinking,
- lessons from the past and present for understanding and maintaining a change culture,
- what other organisations do to manage their change culture.

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Howard Miller

Managing Director
Kalmaer

17:30 - 18:30 END OF WORKSHOP DAY & EVENT WELCOME DRINKS