17 - 18 June, 2020
| Dubai
The Middle East’s #1 CX event!
Middle East Governments and the Private sector are on a mission to fast track ‘Experience Economy’ creation
According to recent reports by Micro Market Monitor, the Middle East and North Africa’s customer experience market is set to reach a record-high of $800 million by 2020. But this does not come as a surprise given CX is a journey every organisation is embarking, amplifying digital transformation, and making it the corner stone for marketing strategy, operational excellence, digital innovations, product development and boardroom decisions.
After a hugely-successful 2019, we are pleased to announce that the 2020
edition of the 7th Annual Customer Experience Show Middle East, backed by the CX Network – an intelligent powerhouse with an outreach over 25 million globally, attended by top decision makers to explore cutting-edge CX innovation, maximise CX ROI and benchmark with industry counterparts on how best to embed customer-centricity as a part of their organisation’s DNA.
After a hugely-successful 2019, we are pleased to announce that the 2020
edition of the 7th Annual Customer Experience Show Middle East, backed by the CX Network – an intelligent powerhouse with an outreach over 25 million globally, attended by top decision makers to explore cutting-edge CX innovation, maximise CX ROI and benchmark with industry counterparts on how best to embed customer-centricity as a part of their organisation’s DNA.
IQPC's 3 most trusted industry brands under one roof
CXOs, COOs, VPs, Directors of Customer Experience, Customer Care and Support, Service Quality and Performance, Operational Excellence
CMOs, CCOs, VPs, Directors of Marketing and Communications, Customer Insights, CRM, Loyalty Programmes, Strategy, Analytics and Data Science
CXOs, COOs, VPs, Directors of Guest Experience, Service Excellence, Hospitality, Customer Care and Support, Sales and Product Innovation, Business Development
Past Visionaries from 2019
Adel Mardini
CEO and President
Jetex
Dr. Damian Cotchett
Senior VP – Head of CX
Noor Bank
Monalisa Watfa
Chief Experience Officer
Saudi German Hospitals
David Miles
VP Marketing
Abu Dhabi Finance
Melissa Jarvinen
Director of Sales and Marketing
Novo Cinemas
Hussein M. Dajani
General Manager - Digital and Customer Experience Transformation - Africa, Middle East, India, and Turkey
Nissan Motor Co.
Taiyab Ghafoor
Group Director - Organised Retail
Axiom Telecom
Abdulaziz Al – Shamsan
Head of CX and Digital Transformation
Ministry of Labor and Social Development
Peter Halsor
SVP - Customer Experience
Riyad Bank
Sunny Landeros
Brand and Communications Director
Jetex
Dr. Raffaella Bianchi
Head of Customer Experience
Du
Sarah Lattouf
Head of Digital Marketing
CX Network IQPC Global
Ryanne van de Eijk
Chief Customer Experience Officer
Ras Al Khaimah Economic Zone
See what’s in it for you for 2020
Featuring never-before-seen presentations from industry leaders, networking opportunities and showcase of the best-in-class customer experience solutions and technologies.
With the CX market predicted to grow at a CAGR of 22.1%, CRM, AI and ERP applications will be dominating digital transformation in organisations.
Do you know where to invest, who to partner with and what solutions will be the game changers? Make sure you are there with your industry counterparts at the #1 Customer Experience Show in the region where ‘Business of Experience’ matters.
With the CX market predicted to grow at a CAGR of 22.1%, CRM, AI and ERP applications will be dominating digital transformation in organisations.
Do you know where to invest, who to partner with and what solutions will be the game changers? Make sure you are there with your industry counterparts at the #1 Customer Experience Show in the region where ‘Business of Experience’ matters.
Don’t believe us? Take a look at what our attendees have to say
2019 Sponsors and Exhibitors
Gold Sponsor
Gold Sponsor
Associate Partners
Associate Partners
Associate Partners
VOC Partner
Networking Partner
Branding Partner
Lifestyle Partner
Strategic Transport Partner
Media Partners
Media Partners
Media Partners
Media Partners
Media Partners
Media Partners
Media Partners
Media Partners
Media Partners
Media Partners
Media Partners
Media Partners
In Partnership With
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