17 - 18 September 2019
Le Royal Meridien Beach Resort & Spa, Dubai, United Arab Emirates
Mai Momani, Head of Client Experience at United Arab Bank

Mai Momani


Head of Client Experience
United Arab Bank

Check out the incredible speaker line-up to see who will be joining Mai.

Download The Latest Agenda

Conference Day One: Tuesday, 17th September 2019

Saturday, August 17th, 2019


12:00 PM KEY TECH ENABLER: DIGITAL TRANSFORMATION: Case study: Know how United Arab Bank’s automated transactional activities have led to increased customer satisfaction

UAB’s new state-of-art ATM application resulted in significantly improving its customer satisfaction levels. In this case study, Mai will speak about the new ATM platform, showcase its capabilities and will demonstrate the importance of increased digital innovations to meet customer expectations & improve efficiency.

Key question: How does I deposit enhance the customer satisfaction level?
  • Discussing the advantages of automated transactional activities
  • How to keep the measure of customer origination

4:20 PM DEBATE: Live On Stage Debate #OneOfaKindExperience - Does automation kill the emotional, human touch in the CX approach? - Virtual Experience VS Emotional Experience

With robots taking over the mundane and repetitive jobs, the human are provided with an opportunity to be involved with front line jobs. But how much is too much? What does this mean for day to day jobs? This debate will highlight the importance of human intervention vs the robotic force.

Further to 30 mins of the debate, the audience will have an open round of 10 minutes to raise questions to either member of the team.

The audience will be provided with a sheet with both team names on each side and upon completion of the debate, the audience takes the call for the winning side!

Team Automation/Team Humans