09 - 10 June, 2020 | London, United Kingdom

Stephen Murray

Head of Energy Commercial and Partners Moneysupermarket.com

Conference Day One

Monday, May 14th, 2018

9:00 AM Strategic Outlook: Overcoming the Challenges within the Utilities Residential Market

  • Evaluating how the current residential market operates and appreciating the true needs and desires of customers 
  • Placing the customer at the forefront of the strategy and understanding how diverse groups of customers will benefit
  • Reviewing the current market barriers and challenges in the quest for achieving customer centricity
  • Exploring factors and influences beyond pricing models to effectively engage customers and create value 

4:00 PM Panel Discussion: Leveraging New and Existing Technology to Transform the Customer Experience

  • How is the digital era presented new opportunities to innovate and disrupt existing models? 
  • What new and emerging technologies are currently being utilised to transform the utilities sector and enhance the customer experience?
  • How can and will IoT, AI, ML and Blockchain contribute to customer centricity in the future? 
  • What is the best approach to assess the organisation and ensure the right technology is selected to solve the unique business problems?
  • How can the utilities sector engage with the vendor community to enhance collaboration and improve technology being developed?
  • Case studies: What examples are there currently of new technology driving improved CX?

Check out the incredible speaker line-up to see who will be joining Stephen.

Download The Latest Agenda