Enhancing Customer Experience through
Personalization, Data and Self ServiceAugust 16 - 18, 2022 | Free CX Network Online Event
Personalization, Data and Self Service
Rahul Kumar leads the Banking & Lending strategy for Talkdesk, focused on driving thought leadership and industry specific innovation. In his 14 years in financial services, he has helped multiple financial services organizations lead large scale digital transformation programs. Over the last several years, he has helped several banks realize significant business value through contact center modernization strategies. He is passionate about transforming CX through innovation, next generation capabilities and modern technology platforms.
Day One - 16 August 2022
12:00 PM Unleash the power of AI to elevate CX in financial services
AI and analytics can bring a potential total annual value of $2 trillion to the financial services sector. CX leaders in financial services industries recognize the potential of AI to improve the speed, accuracy, and efficiency of customer service and are planning to expand investments in it accordingly. Join this webinar to learn how CX leaders can:
- Leverage AI to improve customer experience and operations
- Bolster leadership alignment and confidence in the business outcomes realized with AI
- Invest in AI or evolve the maturity of their AI investments to increase profits
- Apply industry best practices to scale and operationalize AI across the enterprise
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